The Lab

2948 16th St San Francisco, CA, 94103

(415) 864-8855

The Lab is a nonprofit experimental art and performance space located in the Mission District of San Francisco.

Front-of-House Associate

November 11, 2026  /  The Lab SF

Compensation: $25/hr, P/T, Non-Exempt
Posted 11/11/2026

The Lab is seeking Front-of-House Associates to help serve our audience across exhibitions and live events. As a multifaceted organization, we are looking for individuals who are interested in working across both areas of our programming in an effort to get a full sense of the organization and provide opportunities for employee growth and stability.

As a non-exempt position, this role is eligible for overtime as required by California labor law. All employees of The Lab receive paid sick leave and automatic enrollment in our 401k plan with a generous employer match. Part-time employees are not eligible for vacation, medical, or other benefits except as required by law or stipulated above. Evening and weekend work is required.

Experience that could be helpful in this role includes any audience or customer-facing roles in retail or service sectors; museum services roles; DIY experience in music, art, or events; volunteering with similar organizations; other customer service experience.

Working Conditions & Compensation

This position is fully on-site, with regular weekend and nighttime shifts. Compensation is $25/hr, paid twice monthly, and all employees of The Lab receive paid sick leave and automatic enrollment in our 401k plan with a generous employer match. While The Lab’s events schedule is highly variable, we expect weekly schedules to range from 10-20 hrs/week. Part-time employees are not eligible for company benefits, except those outlined above (401k, paid sick leave) and otherwise required by applicable law.

Application Instructions

Please submit a cover letter and resume of no more than 2 pages each as attachments, including a note of your earliest available start dates.

We will consider applications on a rolling basis, with a priority review deadline of December 1, 2026. Please email materials as attachments to jobs@thelab.org with “Front-of-House Associate” in the subject line.

Box Office Duties:

  • Provide helpful and calm service to audience members attending events at The Lab

  • Handle presale ticket scanning, will-call, and comp lists

  • Sell walk-up tickets, securely handling and accounting for cash sales at the close of the night

  • Maintain a physical presence at the front desk throughout events

  • Prepare for planned ADA accommodations, and route last-minute ADA accommodations to proper staff channels per-event

Gallery Duties:

  • Open gallery, turn on all audiovisual installations if needed, and ensure primary exhibition space and front desk is tidy

  • Replenish programs and exhibition brochures as-needed

  • Remain knowledgeable about exhibitions, and offer information on artists, organization, and current exhibitions as appropriate

  • Other duties may include packaging mail-order merchandise, selling walk-up tickets to live events, administrative support in the form of audience database maintenance and limited customer support